ANALYSIS OF THE DESIGN AND USE OF BALANCED SCORECARD IN A SHARED SERVICES CENTER. Gestão & Regionalidade, [S. l.], v. 34, n. 101, 2018. DOI: 10.13037/gr.vol34n101.4157. Disponível em: https://www.seer.uscs.edu.br/index.php/revista_gestao/article/view/4157. Acesso em: 5 dec. 2025.